The objective of this project was to completely redesign the existing user experience, enhancing functionality while streamlining the user journey. I led a team of six designers and collaborated with various stakeholders, including product and business owners, copywriters, the legal team, and developers. We transformed over fifteen individual pages into a cohesive, single-page format, leveraging recent studies highlighting simplified navigation's benefits.

This project allows customers to purchase multiple products and services in one order.

Leading redesign of My Verizon Business portal transformation. Worked with stakeholders and others in a multi-disciplinary team to define requirements and develop the solution. Perform user research and observation of user tasks, integrating these findings with business requirements to transform the users, mental model, into the user interface.